Article ID: 257927
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q257927
SYMPTOMS
When you try to open a message that is based on either a custom Messaging Application Programming Interface (MAPI) or Outlook form by using MAPI calls or the PrepareForm or ShowForm functions, the form opens in IPM.Note, regardless of the message class.
CAUSE
This behavior is caused by design changes between Microsoft Outlook 98 and Outlook 2000.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office 2000 service release that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English-language version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
--------------------------------------------------------------
4/25/01 10:00AM 8.30.3128.0000 782,608 Outex.dll i86
The French, Spanish, German, Italian, and Japanese versions of this fix should have the following file attributes or later:
Date Time Version Size File name Language
--------------------------------------------------------------
5/15/2000 3:41:36 8.30.3128.0 798,992 Outex.dll French
5/15/2000 3:42:46 8.30.3128.0 794,896 Outex.dll Spanish
6/2/2000 13:16:08 8.30.3133.0 798,992 Outex.dll German
5/15/2000 3:51:50 8.30.3128.0 786,704 Outex.dll Italian
6/2/2000 13:11:20 8.30.3133.0 782,608 Outex.dll Japanese
WORKAROUND
To work around this problem, you can use the Outlook Object Model.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Additional query words: OL2K
Keywords: kbhotfixserver kbqfe kbprb kbqfe KB257927
