Article ID: 256901
Article Last Modified on 4/7/2006
APPLIES TO
- Microsoft Photo Editor, version 3.0.2.3 2000, when used with:
- Microsoft Windows 98 Standard Edition
- Microsoft Windows 98 Second Edition
- Microsoft Windows 95
This article was previously published under Q256901
For a Microsoft Word 97 version of this article, see 227478.
SYMPTOMS
In Photo Editor, when you click Print on the File menu, you receive the following error message:
When you click Details, you see a message similar to the following:
CAUSE
This problem occurs when both of the following conditions are true:
- The name of the first printer in the printer list in the registry includes more than 48 characters.
- Photo Editor is installed on Microsoft Windows 95 or Microsoft Windows 98.
This problem is known to occur when you are using printer shares on Novell servers, where the printer name is determined by Novell and can be very long because of the Novell naming conventions.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 2.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: o2k photoeditor print crash errmsg photoed exe IPF
Keywords: kbbug kbfix kboffice2000sp2fix kboffice2000presp2fix kbqfe kbhotfixserver KB256901
