Microsoft KB Archive/256594

Knowledge Base

OL2000: Error Message: Outlook Caused an Invalid Page Fault in Module RM.DLL

Article ID: 256594

Article Last Modified on 9/29/2003

---

APPLIES TO

• Microsoft Outlook 2000 Standard Edition

---

This article was previously published under Q256594

SYMPTOMS

When you import a personal folder file into Outlook, you may receive the following error message:

Outlook caused an invalid page fault in module RM.DLL at 0167:3ab938d7

NOTE: The address that you see (0167:3ab938d7) in the error message may be different.

CAUSE

A corrupted Messaging Application Programming Interface (MAPI) profile may cause this error.

RESOLUTION

There are two methods to resolve this problem.

NOTE: You can use the second method only if you use Outlook in the Corporate or Workgroup mode.

Method 1

1. Click the Start button, point to Find, and then click Files or Folders.
2. In the Named box, type outlook.exe, and then click Find Now.
3. Note the path to this file. For example, the default path is:

   C:\Program Files\Microsoft Office\Office\Outlook.exe

4. On the File menu, click Close.
5. Click the Start button, and then click Run.
6. In the Open box, type the complete path that you noted in step 3, and type quotation marks ( ") around the path. Be sure that you also include the Outlook.exe file name. Press the SPACEBAR once and then type the forward slash ( /) followed by cleanprofile.
   
   Using the default path from step 3, an example of the information that you type in the Open box looks like the following:

   "C:\Program Files\Microsoft Office\Office\Outlook.exe" /cleanprofile

   NOTE: Your path may be different if Outlook is not stored in the default location on your computer.
7. When you have the formatted the path correctly, click OK.

For additional information about command-line switches, click the article number below to view the article in the Microsoft Knowledge Base:

197180 OL2000: Additional Command-Line Switches

Method 2

NOTE: You can use this second method only if you use Outlook in the Corporate or Workgroup mode.

Create a new user profile:

1. On the File menu, click Exit and Log Off.
2. Click Start, point to Settings, and then click Control Panel.
3. In Control Panel, double-click the Mail (or the Mail and Fax) icon.
4. On the Services tab, click Show Profiles.
5. Click Add to start the Inbox Setup Wizard.
6. Click to select the information services that you want, and then click Next.
7. In the Profile Name box, type a name for the new profile.
8. Follow the prompts in the Inbox Setup Wizard to set up each of the services that you want.
9. You now see the new profile in the list. Change the When starting Microsoft Windows Messaging use this setting to the new profile that you just created.
10. Restart Outlook to use this new profile.

It is recommended that you choose the option for Outlook to prompt you for a user profile each time that you start Outlook:

1. On the Tools menu, click Options.
2. On the Mail Services tab, under Startup Settings, click to select the Prompt for a profile to be used check box, and then click OK.
3. On the File menu, click Exit and Log Off.

The next time you start Outlook, you are prompted to choose a user profile.

For additional information about creating user mail profiles, click the article number below to view the article in the Microsoft Knowledge Base:

195718 OL2000: (CW) How to Create a New User Profile for Outlook

Additional query words: OL2K IPF

Keywords: kbtshoot kbprb KB256594

---

Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.