Microsoft KB Archive/254505

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Knowledge Base

Visio5: You May Receive Error Messages When You Ungroup a Metafile

Article ID: 254505

Article Last Modified on 8/5/2004


  • Visio 5.0 Standard
  • Visio 5.0 Professional
  • Visio 5.0 Technical
  • Visio 5.0 Enterprise

This article was previously published under Q254505


In a Visio 5.0 drawing, when you select a metafile that was created in a Visio 5.0 program, and then point to Grouping on the Shape menu, and click Ungroup to ungroup it, you may receive one of the following error messages:

An error (1) occurred during the action Ungroup. Unexpected end of file.


Visio internal error: #2124 Action 1052: Ungroup. First try closing and reopening the file, next try restarting Visio.


To correct this problem, install Service Release C for your version of Visio 5.0. The following files are available for download from the Microsoft Download Center:

Vis5X25C.EXE (for the U.S. version of Visio 5.0)

IE5X25C.exe (for the International English version of Visio 5.0)

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. Note This resolution applies only if the metafile that causes errors was created in a Visio 5.0 product.

Keywords: kberrmsg kbdownload kburl KB254505