Article ID: 254333
Article Last Modified on 1/27/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q254333
SYMPTOMS
When you run Outlook using Microsoft Windows NT Terminal Server Edition for the first time, you may not see the Profile Wizard. Instead, you may receive the following error message:
CAUSE
The Ntuser.dat file, which is the default set of registry keys that load each time a Terminal Server user logs on, contains another user's profile information. You get this error message because Outlook attempts to use the other user's profile.
RESOLUTION
Rename the Ntuser.dat file while you are logged on as the administrator on the Terminal Server console, and then restart the Terminal Server. This creates a default Ntuser.dat file that does not contain any profile information.
MORE INFORMATION
This problem occurs when the administrator runs Outlook and installs Terminal Server simultaneously.
REFERENCES
For additional information about Ntuser.dat on Windows Terminal Server, click the article number below to view the article in the Microsoft Knowledge Base:
146050 Modifying Ntuser.dat Hive So New Users Get Defined Settings
Keywords: kbpending kbprb KB254333
