Article ID: 253820
Article Last Modified on 2/20/2007
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
This article was previously published under Q253820
SYMPTOMS
When you log off of your Windows 2000-based computer, you may receive an error message that indicates that your user profile cannot be unloaded. You may also receive the following event in the event log:
CAUSE
This problem can occur if a handle to a registry key is not closed correctly. This can occur when you use Microsoft Internet Explorer to view a Web site that requires the use of client-side certificates.
RESOLUTION
To resolve this problem, obtain the latest service pack for Internet Explorer version 5.01 or Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
267954 How to Obtain the Latest Internet Explorer 5.01 Service Pack
260910 How to Obtain the Latest Windows 2000 Service Pack
STATUS
This problem was first corrected in Windows 2000 Service Pack 1 and Internet Explorer 5.01 Service Pack 1.
Keywords: kbhotfixserver kbqfe kbbug kbfix kbie501presp1fix kbnetwork kbqfe kbwin2000sp1fix KB253820
