Microsoft KB Archive/253420

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OL2000: MAPI Error Message When a Novell WordPerfect Document Is Sent Using Microsoft Outlook

Article ID: 253420

Article Last Modified on 9/29/2003


  • Microsoft Outlook 2000 Standard Edition

This article was previously published under Q253420


When you do the following

  • Use Outlook as your mail program.
  • Run Novell WordPerfect using Microsoft Windows NT Terminal Server Edition.
  • Attempt to send a document from WordPerfect.

you may receive the error message:

A recently installed program may cause Microsoft Office or other e-mail-enabled programs to function improperly. Outlook can resolve this conflict without affecting the program that originally caused the problem. Do you want Outlook to resolve this problem?


To resolve this problem, log on to Windows Terminal Server as an administrator and run the Fixmapi.exe file. The Fixmapi.exe file is usually located in the Winnt\System32 folder.


The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: OL2K

Keywords: kbprb kbpending KB253420