Microsoft KB Archive/247787

Knowledge Base

XFOR: SMTP Mail Backing Up in MTA Queue, Events 9297 and 3161 Appear

Article ID: 247787

Article Last Modified on 10/28/2006

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APPLIES TO

• Microsoft Exchange Server 5.0 Standard Edition
• Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q247787

SYMPTOMS

When you are administering Microsoft Exchange Server, you may discover that Simple Mail Transport Protocol (SMTP) mail is sitting in the Message Transfer Agent (MTA) queue rather than going out through the Internet Mail Service (IMS). The following events may appear in the Event Viewer:

Event ID: 9297
Source: MSExchangeMTA
Description: The user /o=ORGanization /ou=SITE1 /cn=Configuration /cn=Servers /cn=SERVER1 /cn=Microsoft Private MDB has caused a security violation. Locality table (LTAB) index: 5. Windows NT error code: 0. [BASE IL MAIN BASE 1 237] (14)

Event ID: 3161
Source: MSExchangeMTA
Description: An internal MTA error occurred. The logon violated security. Entity name: . Error code: 0. [XAPI MAIN BASE 1 92] (14)

RESOLUTION

To resolve this issue, make sure that the Permissions pages for the organization, site, and configuration objects list the service account with the Service Account Admin role:

1. Make sure that the Permissions page and the rights and roles are displayed in Exchange Administrator:
   1. On the Tools menu, click Options.
   2. Click to select the Show Permissions page for all objects check box.
   3. Click to select the Display rights for roles on Permissions page check box.
2. Click the organization object, and then click Properties on the File menu.
3. Click the Permissions tab, add the service account, and then click Service Account Admin from the Role box.
4. Click the site object, and then click Properties on the File menu.
5. Click the Permissions tab, add the service account, and then click Service Account Admin from the Role box.
6. Click the configuration object, and then click Properties on the File menu.
7. Click the Permissions tab, add the service account, and then click Service Account Admin from the Role box.
8. Stop and then restart IMS and MTA services.
9. Send an Internet-bound e-mail to verify that the IMS is working properly.

Additional query words: SOX980128700065

Keywords: kbprb KB247787

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