Article ID: 247787
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.0 Standard Edition
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q247787
SYMPTOMS
When you are administering Microsoft Exchange Server, you may discover that Simple Mail Transport Protocol (SMTP) mail is sitting in the Message Transfer Agent (MTA) queue rather than going out through the Internet Mail Service (IMS). The following events may appear in the Event Viewer:
RESOLUTION
To resolve this issue, make sure that the Permissions pages for the organization, site, and configuration objects list the service account with the Service Account Admin role:
- Make sure that the Permissions page and the rights and roles are displayed in Exchange Administrator:
- On the Tools menu, click Options.
- Click to select the Show Permissions page for all objects check box.
- Click to select the Display rights for roles on Permissions page check box.
- Click the organization object, and then click Properties on the File menu.
- Click the Permissions tab, add the service account, and then click Service Account Admin from the Role box.
- Click the site object, and then click Properties on the File menu.
- Click the Permissions tab, add the service account, and then click Service Account Admin from the Role box.
- Click the configuration object, and then click Properties on the File menu.
- Click the Permissions tab, add the service account, and then click Service Account Admin from the Role box.
- Stop and then restart IMS and MTA services.
- Send an Internet-bound e-mail to verify that the IMS is working properly.
Additional query words: SOX980128700065
Keywords: kbprb KB247787