Article ID: 246684
Article Last Modified on 1/25/2007
APPLIES TO
- Microsoft Windows Millennium Edition
This article was previously published under Q246684
SYMPTOMS
When you click Restart in the Shut Down Windows dialog box to restart your computer, you may receive the following error message:
CAUSE
This issue occurs because the power-management driver is not compliant with the Advanced Configuration and Power Interface (ACPI) specification for rebooting a Legacy Free computer.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
--------------------------------------------------
12/22/2000 03:06p 4.90.3004 50,223 Vpowerd.vxd
WORKAROUND
To work around this problem, use the Reset or Power button on the computer to restart the computer.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:
295413 General Information About Windows Millennium Edition Hotfixes
Keywords: kbhotfixserver kbqfe kbfix kbhardware kbprb kbqfe KB246684
