Article ID: 245523
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Standard Edition
- Microsoft Systems Management Server 2.0 Service Pack 1
This article was previously published under Q245523
SYMPTOMS
In Systems Management Server (SMS) 2.0 site hierarchies with thousands or tens of thousands of sites, Hierarchy Manager may develop a backlog of .ct2 files from which it never recovers.
CAUSE
The backlog develops because Hierarchy Manager continually sorts the list of SMS sites each time it gains access to the list.
RESOLUTION
To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 2.0 This problem was first corrected in Systems Management Server version 2.0 Service Pack 2..
MORE INFORMATION
To install the hotfix, use the appropriate method.
Method 1: Using the Hotfix Installer
NOTE: This method is only for I386-based computers.
- Copy the hotfix folder structure to a share on your network. Q245523.exe is a Microsoft Windows Installer file that updates specific files on your site server.
- Log on to your site server using an account with administrative privileges.
- On the site server, close the SMS Administrator console.
- Run Q245523.exe and follow the directions in the wizard. You can run the file in Quiet mode using the /s switch.
Method 2: Manual Installation
- Stop the SMS_Site_Component_Manager and SMS_Executive services on the site server.
- Replace the Hman.dll and Basesvr.dll files in the
SMS_root\Bin\Platformfolder with the newer version provided in the hotfix. - Restart the SMS_Site_Component_Manager and SMS_Executive services.
Additional query words: prodsms
Keywords: kbbug kbfix kbqfe kbsms200sp2fix KB245523
