Article ID: 245271
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Standard Edition
- Microsoft Systems Management Server 2.0 Service Pack 1
- Microsoft Systems Management Server 2.0 Service Pack 2
This article was previously published under Q245271
SYMPTOMS
When you are using the Software Metering service in Systems Management Server (SMS) 2.0, the software metering servers may appear to stop responding (hang). The hang may occur after a few days or several weeks, depending on the software metering server load. The only way to recover from this problem is to reboot the software metering servers.
Provided that at least one software metering server is available, clients continue to function without problems. The overall performance of the clients and server may decrease as the site server hang shifts the load to the remaining servers. If all software metering servers are unavailable, software metering clients are unable to contact a software metering server for updates and configuration changes.
CAUSE
This problem is caused by a memory leak in the License Metering service (Remodbc.exe). The License Metering service is written to monitor the amount of memory that it consumes. If the License Metering services use more than 50 megabytes (MB) of memory (the default value), the service is automatically restarted by the License Server Manager. This prevents the License Metering service from consuming too much memory. Server hangs occur when the License Metering service cannot be successfully stopped. Because of this, it cannot be successfully started to allow the license metering server to continue working.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Version Size File name Platform
-----------------------------------------------------------------
6/10/00 2.00.1493.2152 399,280 Abc32acc.dll Alpha
6/10/00 2.00.1493.2152 206,672 Abc32.srv Alpha
6/10/00 2.00.1493.2152 528,144 Abcoff32.dll Alpha
6/10/00 2.00.1493.2152 250,640 Abcstb32.dll Alpha
6/10/00 2.00.1493.2152 67 Compverlicmtr.ini Alpha
6/10/00 2.00.1493.2177 123,664 Ignprod.dll Alpha
6/10/00 2.00.1493.2152 120,592 Licadmin.exe Alpha
6/10/00 2.00.1493.2152 145,680 Licclint.exe Alpha
6/10/00 2.00.1493.2152 183,568 Licdelns.dll Alpha
6/10/00 2.00.1493.2152 87,824 Liclogon.dll Alpha
6/10/00 2.00.1493.2152 2,140,944 Licsrvc.dll Alpha
6/10/00 2.00.1493.2152 1,604,368 Licsvcfg.dll Alpha
6/10/00 2.00.1493.2177 182,032 Listmaint.dll Alpha
6/10/00 2.00.1493.2177 630,544 Prodpage.ocx Alpha
6/10/00 2.00.1493.2177 795,920 Productdb.dll Alpha
6/10/00 2.00.1493.2177 617,744 Remodbc.exe Alpha
6/10/00 2.00.1493.2177 425,744 Srvrview.ocx Alpha
6/10/00 2.00.1493.2152 209,744 Abc32acc.dll Intel
6/10/00 2.00.1493.2152 206,672 Abc32.srv Intel
6/10/00 2.00.1493.2152 286,240 Abcoff32.dll Intel
6/10/00 2.00.1493.2152 134,960 Abcstb32.dll Intel
6/10/00 2.00.1493.2177 67 Compverlicmtr.ini Intel
6/10/00 2.00.1493.2177 73,392 Ignprod.dll Intel
6/10/00 2.00.1493.2152 72,800 Licadmin.exe Intel
6/10/00 2.00.1493.2152 104,032 Liccli95.exe Intel
6/10/00 2.00.1493.2152 106,848 Licclint.exe Intel
6/10/00 2.00.1493.2152 92,672 Licdelns.dll Intel
6/10/00 2.00.1493.2152 174,864 Licgphwz.dll Intel
6/10/00 2.00.1493.2152 46,768 Liclogon.dll Intel
6/10/00 2.00.1493.2152 239,888 Licrepwz.dll Intel
6/10/00 2.00.1493.2177 1,020,064 Licsrvc.dll Intel
6/10/00 2.00.1493.2152 844,944 Licsvcfg.dll Intel
6/10/00 2.00.1493.2177 106,640 Listmaint.dll Intel
11/10/99 2.00.1250.0007 762,688 Preinst.exe Intel
6/10/00 2.00.1493.2177 334,512 Prodpage.ocx Intel
6/10/00 2.00.1493.2177 390,672 Productdb.dll Intel
6/10/00 2.00.1493.2177 364,576 Remodbc.exe Intel
6/10/00 2.00.1493.2177 221,424 Srvrview.ocx Intel
11/7/00 3,687 Update.sql Intel
NOTE: Due to file dependencies, the most recent hotfix or feature that contains the preceding files may also contain additional files.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
In addition to correcting a leak in the SMS_LICENSE_SERVER component of Software Metering, the post SMS 2.0 Service Pack 2 hotfix mentioned in this article also increases performance in the loading of Software Metering user interface Summary window. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
251099 SMS: Slow Performance in License Metering Administration Tool
How to Install the Hotfix
Using the Hotfix Installer
NOTE: This method is only for Intel-based computers.
- Copy the hotfix folder structure to a share on your network. Q245271.exe is a Microsoft Windows Installer file that updates specific files on your site server.
- Log on to your site server by using an account with administrative privileges.
- On the site server, quit the SMS Administrator console.
- Run Q245271.exe and follow the instructions in the wizard.
Manual Installation
To install the hotfix, follow these steps on the SMS site server:
- Copy the contents of the hotfix (including sub-folders) to a local folder on the site server/software metering site computer you will be updating.
- Stop the SMS Site Component Manager and SMS Executive services on SMS Site Servers on which you are installing the hotfix files.
- Stop the SMS_LICENSE_SERVER service on all software metering server site computers.
- Copy the following files from the i386 folder to the SMS\BIN\i386 folder on SMS site servers:
Abc32acc.dll
Abc32srv.dll
Ignprod.dll
LicAdmin.exe
Licgphwz.dll
Liclogon.dll
Licrepwz.dll
Licsrvc.dll
Licsvcfg.dll
ListMaint.dll
Prodpage.ocx.dll
Productdb.dll
Remodbc.exe
Srvrview.ocx
Ignprod.dll - Copy the following files from the Alpha folder to the SMS\BIN\Alpha folder on SMS site servers
Abc32acc.dll
Abc32srv.dll
Ignprod.dll
LicAdmin.exe
Liclogon.dll
Licsrvc.dll
Licsvcfg.dll
ListMaint.dll
Prodpage.ocx.dll
Productdb.dll
Remodbc.exe
Srvrview.ocx - Copy the following files from the i386 directory to the SMS\INBOXES\CLICOMP.SRC\LICMTR\i386 directory on SMS site servers
Abc32off32.dll
Abcstb32.dll
Liccli95.exe
Licclint.exe
Licgphwz.dll
Liclogon.dll
Licrepwz.dll
Licsrvc.dll
Licsvcfg.dll
Listmaint.dll
Prodpage.ocx.dll
Productdb.dll
Remodbc.exe
Srvrview.ocx
Ignprod.dll - On SMS Site servers copy the Compverlicmtr.ini file from the hotfix location (i386 folder of the hotfix location) to SMS\INBOXES\CLICOMP.SRC\LICMTR, replacing the Compver.ini file.
- On SMS Site servers copy the following files from the hotfix location Alpha folder to the SMS\INBOXES\CLICOMP.SRC\LICMTR\Alpha folder on SMS site servers
Abc32off32.dll
Abcstb32.dll
Licclint.exe - Next, on SMS site servers locate the Update.sql file in the i386 hotfix folder. From a SQL Server tool such as ISQLW (SQL Query Analyzer), connect to the SMS Software Metering database and verify that the DB combo box shows the software metering database name, normally SMS_<sitecode>_LicDB (sitecode is the three digit site code for that site). Load the Update.sql script into ISQLW and execute the script. If the script executed normally, the Results pane should show the "The command(s) completed successfully" message.
- On SMS software metering site computers, copy the following files from the i386 folder to the SWMTR directory (or alternate location chosen during installation. This is the folder shared as LICMTR). If the software metering site computer is running on the Alpha platform, copy the following files from the Alpha folder of the hotfix.
Abc32acc.dll
Productdb.dll
Remodbc.exe - After the server components are replaced, restart the SMS Site Component Manager and SMS Executive on SMS Site servers, and SMS_LICENSE_SERVER on all SMS software metering site computers.
- All computers running the SMS Administrations tools (where Software Metering UI Tools was chosen) should also be upgraded. It is recommended that the Windows NT Replace command be used to replace binaries updated by the hotfix. If a workstation has the SMS Administration tools installed in D:\SMSADMIN, the hotfix can manually be installed by changing the current folder to that of the platform you will be updating with the hotfix location, for example, i386. Run the Windows NT REPLACE command to update the SMS Admin tools on the workstation. For Intel platforms
where X:<INSTALLPATH> is the location where the SMS Admin tools were installed. For Intel platforms, this will normally replace approximately 12 files.
REPLACE *.* X:\<INSTALLPATH>\BIN\i386\*.* /R /P
Additional query words: prodsms
Keywords: kbhotfixserver kbqfe kbbug kbenv kbfix kbprb kbqfe kbsms200presp3 kbsms200presp3fix kbsmsmeter KB245271
