Article ID: 244398
Article Last Modified on 11/6/2003
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q244398
SYMPTOMS
When you use the Outlook View control, Teams Folders or a Digital Dashboard, you may receive one of the following error messages:
-or-
CAUSE
There is a conflict with the Outlook View control and a custom Microsoft Exchange client extension.
RESOLUTION
This problem was corrected in Microsoft Office 2000 SR-1/SR-1a. To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).
To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:
245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)
WORKAROUND
To temporarily work around this problem, disable any custom Exchange client extensions.
- Start Outlook.
- On the Tools menu, click Options.
- On the Other tab, click Advanced Options.
- Click Add-in Manager, and then click to clear any custom Exchange client extensions.
- Click OK three times, and then restart Outlook.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
The client extension function
IExchExtCallback::GetSelectionItem()
will generate an access violation in Outllib.dll if the Entry-ID parameter (third parameter) is specified to be non-NULL. For this reason, if the Outlook View control is placed on any Folder Home Page, it is not possible to use a custom Exchange client extension which implements the above referenced function.
REFERENCES
For additional information about available resources and answersto commonly asked questions about Outlook solutions, click the article number below to view the article in the Microsoft Knowledge Base:
146636 OL2000: Questions About Custom Forms and Outlook Solutions
Additional query words: OutSol OutSol2000 OL2K digital dashboard advanced find
Keywords: kbbug KB244398
