Microsoft KB Archive/243906

Knowledge Base

OFF2000: Setup Requires Disk Space on Installation Source

Article ID: 243906

Article Last Modified on 1/25/2007

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APPLIES TO

• Microsoft Office 2000 Premium Edition
• Microsoft Office 2000 Professional Edition
• Microsoft Office 2000 Standard Edition
• Microsoft Office 2000 Small Business Edition
• Microsoft Office 2000 Developer Edition
• Microsoft Access 2000 Standard Edition
• Microsoft Excel 2000 Standard Edition
• Microsoft FrontPage 2000 Standard Edition
• Microsoft Outlook 2000 Standard Edition
• Microsoft PowerPoint 2000 Standard Edition
• Microsoft Word 2000 Standard Edition

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This article was previously published under Q243906

SYMPTOMS

When you run Setup for Microsoft Office, the Microsoft Office 2000 Installation Location dialog box might show required space for your CD-ROM or DVD-ROM drive. For example, the entry for your CD-ROM or DVD-ROM drive might show the following values:

   Volume        Disk Size   Available    Required   Difference
   ------------------------------------------------------------

   F:             505MB         0KB        2994KB     -2994KB
                

This dialog box may appear just after the Calculate Disk Space Requirements dialog box is displayed.

When you click Next in this dialog box and then click Install Now in the Microsoft Office 2000: Ready to Install dialog box, you receive the Insufficient Disk Space dialog box with text and values similar to the following:

The highlighted volumes do not have enough disk space available for the currently selected features.

      Volume        Disk Size   Available    Required   Difference
      ------------------------------------------------------------

      F:             505MB         0KB        2994KB     -2994KB
                

NOTE: If you create a verbose log file for the Setup process, you may find lines similar to the following.

Property(C): TempFolder = F:\

Property(C): CURRENTDIRECTORY = F:\

In these two log file entries, F:\ is pointing to the root of the CD-ROM drive.

CAUSE

This problem may occur if your TEMP and TMP environment variables do not exist, or are pointing to invalid directories. To verify whether or not these variables exist, or whether they are pointing to invalid directories, follow these steps:

1. Click Start, point to Programs, and then click MS-DOS Prompt.
2. At the command prompt, type set and press ENTER.
   

All of the environment variables are displayed.

1. To close the command prompt, type exit and then press ENTER.

RESOLUTION

To resolve this problem, use the appropriate method for your operating system.

Microsoft Windows 98 or Microsoft Windows 95

1. On the Start menu, click Run.
2. In the Open box, type sysedit and click OK.
3. In the AUTOEXEC.BAT window, search the Autoexec.bat file for TEMP and TMP. Change each of these lines so that they point to valid folders. For example, you might use:

   set temp=c:\windows\temp
   set tmp=c:\windows\temp

4. On the File menu, click Save.
5. On the File menu, click Exit.
6. Restart your computer.
7. Rerun Office Setup.

Microsoft Windows Millennium Edition (Me)

1. Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
2. On Tools menu, click System Configuration Utility.
3. Click the Environment tab and look for the TEMP variable.
4. If the TEMP variable is missing, click New; type TEMP for Variable Name, and C:\Windows\Temp for Variable Value. Then, click OK.
   

If the TEMP variable is present but the path is invalid, click Edit and type a valid path for the Variable Value. Then, click OK.

1. If the TEMP variable is disabled, click to select the check box for the TEMP variable.
2. Repeat steps 1-5 for the TMP variable.
3. Click OK, and then click Yes when you are prompted to restart your computer.

MORE INFORMATION

If you are running Setup from a network location, you may experience similar errors if your TMP and TEMP environment variables do not exist. In this situation, you do not see the first dialog box listed in the "Symptoms" section of this article. You do however see the Insufficient Disk Space dialog box displayed with values similar to the following:

   Volume           Disk Size   Available    Required   Difference
   ---------------------------------------------------------------

   \\server\share     2047MB       0KB        2994KB     -2994KB
                

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

237957 OFF2000: How to Use a Log File to Troubleshoot Setup Problems

Additional query words: OFF2000 not enough disk space full destination error

Keywords: kbbug kbpending KB243906

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