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Microsoft KB Archive/243681

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Knowledge Base

Article ID: 243681

Article Last Modified on 10/25/2006


  • Microsoft Systems Management Server 2.0 Standard Edition
  • Microsoft Systems Management Server 2.0 Service Pack 1

This article was previously published under Q243681


Every time a hardware or software inventory is run, the SMS client generates a "Not logged in" request on any Novell NetWare server on which the user has one or more drive mappings. This behavior can stress the NetWare servers.


The requests are generated by the Copy-Queue manager while a check for existing connections to the Client Access Point (CAP) is performed. This occurs each time a hardware or software inventory notifies Copy-Queue to move the resulting inventory file to the CAP.


To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack


Microsoft has confirmed this to be a problem in Systems Management Server version 2.0 This problem was first corrected in Systems Management Server version 2.0 Service Pack 2..


To install the hotfix:

  1. Copy the Q243681.exe file from the disk on which you received it to a share on your network. This is a Microsoft Windows Installer file that updates specific files on your site server.
  2. Log on to your site server using an account with administrative privileges.
  3. On the site server, close the SMS Administrator console.
  4. Run the file that you copied in step 1 and follow the directions in the wizard.

Note that you can run the Q243681.exe file silently by using the /s switch.

NOTE: The default Client Configuration Installation Manager (CCIM) polling interval is 23 hours. Therefore, it may take up to 23 hours for the hotfix files to be propagated to the clients. To speed up this process, you can stop and restart the SMS Client service on each client. You can also create a software distribution for one of the Resource Kit tools (Setevnt.exe or Cliutils.exe) along with the appropriate parameter(s) to start a CCIM work cycle. For information about the proper syntax to use with these tools, see the Resource Kit documentation.

Additional query words: prodsms

Keywords: kbqfe kbhotfixserver kbbug kbclient kbfix kbosnovell kbsms200sp2fix KB243681