Article ID: 242934
Article Last Modified on 1/25/2007
APPLIES TO
- Microsoft Windows 98 Second Edition
- Microsoft Windows 95
- Microsoft Windows 95
- Microsoft Windows 95
- Microsoft Windows 95
- Microsoft Windows 95
This article was previously published under Q242934
SYMPTOMS
When you click Shut down and then click OK in the Shut Down Windows dialog box, your computer may stop responding (hang) while the following message is displayed:
NOTE: This article and the update it describes is superceded by the following Microsoft Knowledge Base article:
260067 Windows Stops Responding During Shutdown with Mapped Drives
CAUSE
During shutdown, a WM_DEVICECHANGE message is broadcast to all top-level windows. This broadcast informs each window of a DBT_DEVICEREMOVECOMPLETE event. If a window does not respond to the broadcast system message, the computer may hang.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
-------------------------------------------------------------------------
10/19/1999 07:40p 4.10.2223 549,600 User.exe Windows 98 Second
Edition
08/24/2000 05:05p 4.00.954 44,544 User32.dll Windows 95 (all
versions)
08/24/2000 04:54p 4.00.954 462,560 User.exe Windows 95 (all
versions)
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
238096 Problems Shutting Down Windows 98 Second Edition
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:
206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes
For additional information about Windows 95 hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:
161020 Implementing Windows 95 Updates
Additional query words: fail fails
Keywords: kbqfe kbenv kbprb kbhotfixserver KB242934
