Knowledge Base

XFOR: Event ID 4122 from Exchange Server Internet Mail Service

Article ID: 242320

Article Last Modified on 10/28/2006

APPLIES TO

Microsoft Exchange Server 5.0 Standard Edition
Microsoft Exchange Server 5.5 Standard Edition
Microsoft Exchange Server 5.5 Service Pack 1
Microsoft Exchange Server 5.5 Service Pack 2
Microsoft Exchange Server 5.5 Service Pack 3

This article was previously published under Q242320

SYMPTOMS

The following error message may be logged multiple times in the application event log, and e-mail messages may not be delivered or received:

Event ID - 4122
MSExchangeIMC
Description -
An error occurred while retrieving the originating address of a message to be delivered. Since the originating address is needed for mail delivery, the mail cannot be delivered. The message that was being processed has been moved to the "BAD" folder. Use the appropriate utilities found in the SUPPORT directory of your Exchange CD to view and manipulate these messages.

CAUSE

This problem can occur if the Network Associates GroupShield antivirus software is running. The GroupShield software scans e-mail messages at the same time that the Internet Mail Service is processing them. This results in malformed e-mail addresses and generates the error message in the "Symptoms" section of this article, Event ID 4122.

RESOLUTION

To resolve this problem, configure GroupShield to omit the Internet Mail Service from its scanning routines.

Contact Network Associates for more information.

MORE INFORMATION

For additional information about how to use the utilities mentioned in the description in Event ID 4122, click the article number below to view the article in the Microsoft Knowledge Base:

165505 XFOR: How to View or Delete Messages in MTS-IN and MTS-OUT Queues

Keywords: kbprb KB242320

Microsoft KB Archive/242320

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