Article ID: 241962
Article Last Modified on 12/3/1999
APPLIES TO
- Microsoft Outlook 98 Standard Edition
This article was previously published under Q241962
NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".
SYMPTOMS
If a dial-up connection disconnects while you are synchronizing folders, it may take up to 30 minutes for the following error message to appear:
CAUSE
This may happen on a mobile computer that has a modem and a network interface card (NIC) installed. While it is connected to the Local Area network (LAN), it may get its Domain Name Server (DNS) and Windows Internet Name Service (WINS) addresses via the Dynamic Host Control Processor(DHCP). The NIC will attempt to connect to the DNS and WINS servers until they time out, even if it is not connected to the network.
Another reason for the delay is that every entry listed under
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Exchange Provider\Rpc_Binding_Order
is tried. This adds up to a timeout of 2-3 minutes per folder. These networking settings are responsible for the long timeout values.
RESOLUTION
Making the following configuration changes may help reduce the timeout per folder to less than a second.
- Remove unnecessary DNS entires. The computer will try to connect to any DNS address bound to your network adapter until it times out. For additional information on how to resolve this problem, click the article number below to view the article in the Microsoft Knowledge Base:
169231 Name Resolution Slow over RAS Connection
- Remove all unnessary entries in the RPC Binding Order list and modify the binding order. For additional information how to do this, click the article number below to view the article in the Microsoft Knowledge Base:
If TCP/IP is the only network protocol used, remove all the bindings except "nacn_tcpip"
163576 Changing the RPC Binding Order
MORE INFORMATION
The synchronization log file is found in the Deleted Items folder and can be opened with Notepad. It contains the time and status of synchronization, including any error messages.
This is a sample of the synchronization log file.
11:12:00 Outbox
11:16:41 Sent Items
11:20:37 Calendar
11:22:40 Contacts
11:24:16 Drafts
11:26:01 Journal
11:27:44 Notes
11:29:29 Tasks
11:31:12 Folder1
11:33:00 Deleted Items
11:34:40 Views
11:38:25 Saving synchronization log
11:41:48 Synchronization complete
Message box: Error in Background synchronization. See detailed log in Deleted Items folder
Additional query words: 98
Keywords: kbprb KB241962
