Article ID: 241846
Article Last Modified on 5/20/2003
APPLIES TO
- Microsoft Small Business Customer Manager, when used with:
- Microsoft Office 2000 Small Business Tools
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q241846
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
All new contacts are marked as Private after they are saved even though you do not select the option to mark them as Private.
CAUSE
This problem can occur when running the Small Business Contact Manager (SBCM) under the following conditions:
- You answered No when asked if you wanted to designate this contact as a Small Business Manager contact.
-and-
- You selected the "Don't prompt me about this again" option.
RESOLUTION
To recover from this condition, do one of the following on the computer on which the SBCM add-in is installed:
- Turn off the Outlook Synchronization COM add-in.
Note: This option will disable the interface to the SBMC add-in.-or-
- Modify the registry to display the prompt again.
MORE INFORMATION
The SBCM gives a user the ability to import contacts from Outlook into its database so that users may track their Customers and Sales information in Microsoft Access. The SBCM will not import contacts marked as Private. Therefore, when a user clicks No when asked if they want to designate this contact as a Small Business Manager Contact, the contact will be marked Private.
NOTE: Marking the items as private can affect your ability to share items with other users. Items marked as private may not be visible to users who have shared access to your folders. This can affect both users who share folders using an Exchange Server and users who share folders using Net Folders.
To Turn Off the Outlook Synchronization COM Add-in
NOTE: This resolution will disable the interface to the SBCM add-in.
- On the Tools menu, click Options.
- On the Other tab, click Advanced Options, and then click COM Add-ins.
- Click to clear the Outlook Synchronization check box.
- Click OK to close all dialog boxes.
NOTE: You may have to uninstall the Small Business Customer Manager if making the above change does not resolve the behavior.
To Modify the Registry
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
- Click Start, click Run, type regedit in the Open box, and then click OK.
- Move to the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\CMA
- Double-click MakeCMAContacts and change its Value Data to 0 (zero) and then click OK.
- On the Registry menu, click Exit.
The possible values for MakeCMAContacts are:
0 = Prompt User to choose if Contact will be an SBCM Contact.
1 = Don't prompt and do make the Contact an SBCM contact.
2 = Don't prompt and do not make the Contact an SBCM contact and mark the Contact Private.
Additional query words: OL2K missing empty blank
Keywords: kbprb KB241846
