Article ID: 241243
Article Last Modified on 9/29/2003
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q241243
SYMPTOMS
You add a user-defined keywords field to a task form, and when a person receives an assigned task, the following error message appears when they open the task request:
You then cannot delete the item from their Inbox.
RESOLUTION
Do not use a user-defined keywords field on a task form that can potentially be assigned to someone.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
If you have already experienced this problem and have an item in your Inbox that Outlook cannot delete, contact your Microsoft Exchange Server administrator or Exchange Server support personnel. Exchange Server includes a utility called the Information Store Viewer (Mdbvue32.exe) that can delete the item from the Inbox. This utility is available on the Exchange Server CD-ROM and should only be used by Exchange Server administrators or support personnel.
REFERENCES
For additional information about keywords fields, click the article number below to view the article in the Microsoft Knowledge Base:
201099 OL2000: Working with Keywords Fields from VBScript
For additional information about available resources and answersto commonly asked questions about Microsoft Outlook 2000 solutions, click the article number below to view the article in the Microsoft Knowledge Base:
146636 OL2000: Questions About Custom Forms and Outlook Solutions
Additional query words: OutSol OutSol2000 OL2K
Keywords: kbbug kbnofix KB241243
