Article ID: 239828
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Standard Edition
This article was previously published under Q239828
SYMPTOMS
SMS_SITE_SYSTEM_STATUS_SUMMARIZER may generate an "Access violation" error message and cause the SMS_EXECUTIVE service to shut down. When this occurs, a Crash.log file is created that reports the failure.
CAUSE
This behavior occurs because the Network Abstraction Layer (NAL) component in Systems Management Server (SMS) contains an error code that is not properly handled.
RESOLUTION
To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack
246527 SMS: Systems Management Server 2.0 Service Pack 1 Client Hotfix Bundle
To install the hotfix, perform the following steps on the SMS site server:
- Stop the SMS services.
- Copy the updated Mslmsvrn.dll file to the SMS\Bin\
Platformfolder. - Restart the SMS services.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 2.0 This problem was first corrected in Systems Management Server version 2.0 Service Pack 2..
MORE INFORMATION
The SMS_EXECUTIVE service stops a short time after starting, and Site Component Manager restarts it on its next cycle. You can end up with multiple Crash.log files.
The last entry recorded in the Sitestat.log file (with no NAL Logging) when the problem occurs is:
---->: The distribution point ["Display=\\SMSSVR\"]MSWNET:["SMS_SITE=XXX"]\\SMSSVR\ is a server.
Enumerating drives. $$<SMS_SITE_SYSTEM_STATUS_SUMMARIZER>
The last entry recorded in the Sitestat.log file (with NAL logging level = 0x7) when the problem occurs is:
NAL[4] - Attempting to get level 2 information for share C$ on server SMSSVR. $$<SMS_SITE_SYSTEM_STATUS_SUMMARIZER>
NAL[1] - ERROR: NetShareGetInfo failed. The operation completed successfully.~~
$$<SMS_SITE_SYSTEM_STATUS_SUMMARIZER>
Additional query words: prodsms
Keywords: kbqfe kbhotfixserver kbbug kbfix kbsms200fix kbsms200sp2fix KB239828
