Article ID: 238416
Article Last Modified on 12/6/2000
APPLIES TO
- Microsoft Word 2000 Standard Edition
This article was previously published under Q238416
SYMPTOMS
When you attempt to use the Microsoft Word Web Pages feature, you may receive the following error message:
To use the Word Web Pages feature, click New on the File menu, click the Web Pages tab, and then click the Web Page Wizard icon.
CAUSE
This behavior can occur if the video display card on your computer is an ATI 3D Rage Pro.
WORKAROUND
To work around this issue, either install a video display card other than an ATI 3D Rage Pro, or obtain an updated video driver for your ATI 3D Rage Pro.
For information about how to contact ATI Technologies Inc, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
REFERENCES
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
131806 Windows 95/98/Me: How to Install or Change a Video Driver
155681 Troubleshooting Display Problems in Windows NT 4.0
Additional query words: OFF2000
Keywords: kbnofix kbprb KB238416
