Article ID: 238173
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Server 4.0, Terminal Server Edition
- Microsoft Windows NT Server 4.0 Standard Edition
- Microsoft Windows NT Server 4.0 Enterprise Edition, when used with:
- Microsoft Cluster Server 1.1
This article was previously published under Q238173
SYMPTOMS
When you use Microsoft Cluster Server (MSCS), the Cluster Server service may not be restarted after a shutdown. Any of the following symptoms may occur:
- The cluster database file (located in the %SystemRoot%\Cluster folder) may become corrupted on both nodes (for example, the Clusdb file contains zero bytes on both nodes).
- The
quorum_device:\Mscs\Chksequential_number.tmp file may be inconsistent. If it is used by MSCS, it may result in Clusdb corruption. - The
quorum_device:\Mscs\Chksequential_number.tmp file may be outdated, and a checkpoint file may not be written during the interval when the two nodes are up. If the computer's configuration is changed and a recent checkpoint file reflecting this change does not exist, the log files (quorum_device:\Mscs\quolog.log andquorum_device:\Mscs\Chksequential_number.tmp) may contain inconsistent quorum resource information.
CAUSE
When Cluster Server is shutting down, the Cluster Server service tries to create a quorum_device:\Mscs\Chksequential_number.tmp file on the quorum disk. However, it does not check any error status for registry access functions. If it cannot gain access to the registry, the Cluster Server service creates a corrupted file.
RESOLUTION
Windows NT Server or Workstation 4.0
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
- 152734how to obtain the latest windows nt 4.0 service pack
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
Windows NT Server 4.0, Terminal Server Edition
To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition.
This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6.
Additional query words: server cluster
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB238173
