Knowledge Base

Encarta World English Dictionary 2000: Unable to Start Reference Suite Program by Clicking a Suite Link

Article ID: 237521

Article Last Modified on 1/24/2007

APPLIES TO

This article was previously published under Q237521

SYMPTOMS

When you click a suite link in Microsoft Encarta World English Dictionary 2000, you may experience either of the following symptoms:

If you click a suite link to Microsoft Encarta Encyclopedia 2000, you may be prompted to insert the Microsoft Encarta Reference Suite 2000 DVD-ROM.
If you click a suite link to Microsoft Encarta World Atlas 2000, you may receive the following error message:

File Error: Encarta Interactive World Atlas is unable to continue running on your computer. Your network based installation is unavailable at this time.

NOTE: You receive this error message even if you do not run Encarta World English Dictionary 2000 or Encarta World Atlas 2000 from a network server.

When you click OK, you return to Encarta World English Dictionary 2000.

This behavior can occur if all of the following conditions are true:

You install Encarta Encyclopedia 2000, Encarta World Atlas 2000, and Encarta World English Dictionary 2000 from the Encarta Reference Suite 2000 DVD-ROM.

You install Encarta Dictionary HD to your hard disk (you install the entire contents of Encarta World English Dictionary 2000 to your hard disk).

To resolve this issue, insert the Encarta Reference Suite 2000 DVD-ROM into your DVD-ROM drive.

Microsoft has confirmed that this is a problem in Microsoft Encarta World English Dictionary2000.

Additional query words: multi multi-media media mm ewed hyperlink

Keywords: kberrmsg kbbug kbinterop kbpending KB237521