Article ID: 237373
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Server 4.0, Terminal Server Edition
- Microsoft Windows NT Server 4.0 Standard Edition
- Microsoft Windows NT 4.0 Service Pack 4
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
This article was previously published under Q237373
SYMPTOMS
When you attempt to install Microsoft Windows NT 4.0 Service Pack 4 (SP4), Dr. Watson may start and you may receive an error message indicating that a fault occurred in Update.exe because of an in page I/O error (0xC0000006).
CAUSE
During the service pack upgrade, a copy error is encountered because of network problems. Update.exe attempts to page in the Setupapi.dll file from the location of the service pack files, but is unable to do so because of network problems.
RESOLUTION
Windows NT Server or Workstation 4.0
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
- 152734how to obtain the latest windows nt 4.0 service pack
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
Windows NT Server 4.0, Terminal Server Edition
To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition.
This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6.
Additional query words: av drwtsn32 user.dmp
Keywords: kbbug kbfix KB237373
