Article ID: 237358
Article Last Modified on 9/29/2003
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q237358
SYMPTOMS
After you select the Symantec ACT! 4.0 file that you want to import, you may receive the following error message:
CAUSE
The ACT! 4.0 database file that you are trying to import is locked with a user password.
RESOLUTION
To resolve this problem you must first use the ACT! 4.0 program to remove the password from your ACT! 4.0 file, and then use Outlook to import the file.
To Remove the Password
- Open the database in ACT! 4.0.
- On the File menu, point to Administration, and then click Set Password.
- Enter your old password in the box provided and leave the new password fields blank. This removes the password from your Act 4.0 database when you click OK to change the password.
To Import the File
- Start Outlook, and on the File menu, click Import and Export.
- Under Choose an action to perform, click Import from another program or file, and then click Next.
- Under Select file type to import from, click ACT! 3.x, 4.0 Contact Manager for Windows, and then click Next.
- Browse to the ACT! 4.0 file that you want to import, and click Next.
You should now be able to import the file successfully.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
For information about how to contact Symantec Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
REFERENCES
For additional information about importing files into Outlook, please see the following article in the Microsoft Knowledge Base:
202276 OL2000: Error Received When Attempting Import/Export
Additional query words: OL2K
Keywords: kbprb KB237358
