Article ID: 236997
Article Last Modified on 10/18/2005
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q236997
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
SYMPTOMS
Outlook automatically selects the Remember Password check box. This can cause problems for customers who do not allow passwords to be cached to disk and may also cause a blank password to be cached to disk; this would lead to login failures.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
File name Version
-------------------------
Msoeacct.dll 5.0.3720.3000
This fix is included with Internet Explorer version 5.5. Upgrading to IE 5.5 will also install the fix.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
This is a problem in the Outlook Express Account Manager which is also used by Outlook IMO.
The hotfix can only be installed on a computer running Microsoft Internet Explorer version 5.0a. An error message displayeds if you attempt to install the hotfix on a computer running a version of Internet Explorer earlier than 5.0a.
Additional query words: OL2K
Keywords: kbbug kbfix kbqfe kbhotfixserver KB236997
