PSS ID Number: 235865
Article Last Modified on 6/11/2002
The information in this article applies to:
- Microsoft Outlook 98
This article was previously published under Q235865
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you connect to your Internet Service Provider to retrieve e-mail from a POP server, your password is not retained even though you have specified to save the password.
CAUSE
The registry contains incorrect information for the Protected Storage System Provider key for the user account.
RESOLUTION
Remove the user account information from the Protected Storage System Provider registry key, and re-enter your password options.
MORE INFORMATION
The steps to resolve the behavior described in the Symptoms section of this article vary slightly depending on the operation system you are using.
Windows 95 and Windows 98
If your password is not being retained and you are using either Windows 95 or Windows 98, follow these steps:
- Close all running programs. On the Windows Start menu, click Run. In the Open box, type regedit. Click OK.
- In the Registry Editor, click to navigate to the following registry path:
HKEY_LOCAL_MACHINE\Software\Microsoft\Protected Storage System Provider - Click the plus sign next to the Protected Storage System Provider key. The user subkey folder appears indented to the right of the main key. Right-click the Default subkey, and then click Delete.NOTE: If user profiles are enabled on the computer, you will see subfolders for each user below the main Protected Storage System Provider key. If all users are experiencing the same difficulty, you should delete the subkey for each user and following the remaining steps for each user account definition.
- On the Registry menu, click Exit, and then restart the computer.
- On the Windows Start menu, click Settings, and then click Control Panel. Double-click the Mail icon.
- In Internet Accounts, click to select the Internet Mail account that is not able to retain the password, and then click Properties.
- On the Server tab, type the password and click to select a the Remember Password check box. Click Apply, click OK and then click Close to exit the Mail control panel.NOTE: If user profiles are enabled on the computer and you deleted the default Protected Storage System Provider subkey for other users in step 3, you will need to re-type the password and reselect the Remember Password option for those user's mail profile as well.
- Start Outlook. Use the Send and Receive command to test the password retention.
Windows NT 4.0
If your password is not being retained and you are using Windows NT 4.0, follow these steps:
NOTE: If you are a Windows NT 4.0 user, you must have administrator permissions to edit the system registry.
- Close all running programs. On the Windows Start menu, click Run, and then in the Open box. Type "regedt32" (without the quotes). Click OK.
- On the Registry Editor Window menu, click HKEY_CURRENT_USER on Local Machine. Navigate to the following registry path:
HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider - Click to select the Protected Storage System Provider key. On the Security menu, click Permissions. In Registry Key Permissions, click to select the Replace Permission on Existing Sub keys check box.
- In the Name list, make sure that the user currently logged on has Full Control access. Click OK. A dialog box displaying the following message will appear: Click Yes.
- Click to select the user subkey folder, and then press the Delete key.NOTE: If other Windows NT users are experiencing the same password retention difficulty, you should delete the subkey folder for each user and follow the remaining steps for each NT user account definition.
- On the Windows Start menu, click Settings, and then click Control Panel. Double-click the Mail icon.
- In Internet Accounts, click to select the Internet Mail account that is not able to retain the password, and then click Properties.
- On the Server tab, type the password and click to select the Remember Password check box. Click Apply, click OK, and then click Close to exit the Mail control panel.NOTE: If other NT users were experiencing password retention problems and you deleted the default Protected Storage System Provider subkey for these users in step 5, you will need to re-enter and reselect the Remember Password option for those user's mail profile as well.
- Start Outlook, and use the Send and Receive command to test the password retention.
Additional query words: 98
Keywords: kbprb KB235865
Technology: kbOutlook98Search kbOutlookSearch kbZNotKeyword3
