Article ID: 235669
Article Last Modified on 1/24/2007
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
- Microsoft Windows 2000 Standard Edition
This article was previously published under Q235669
SYMPTOMS
When you attempt to install Exchange Server 5.5 on a Windows 2000 Server computer, an error may occur in Mapi32.dll with a call stack similar to the following:
CDB: integer divide by zero
CDB: !!! second chance !!!
eax=ffffffff ebx=00000000 ecx=6fb4ebb8 edx=00000000 esi=00000058 edi=00000000
eip=6fae79f4 esp=0068f560 ebp=00750040 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246
*** WARNING: Using export symbols for mapi32.dll
MAPI32!_CPPValidateParameters+0x6154:
6fae79f4 f7351cbfb46f ds:0023:6fb4bf1c=00000000
div dword ptr [MAPI32+0xbbf1c (6fb4bf1c)]
0:001> kb
ChildEBP RetAddr Args to Child
00750040 000000c8 000000c4 000000c0 fc1e01cd MAPI32!_CPPValidateParameters+0x615
CAUSE
The Exchange Server service account does not have the required permissions.
RESOLUTION
To resolve this problem, add the Exchange Server service account to the local Power Users group or local Administrators group on a member server. On a domain controller, add the account to the built-in Administrators group.
WORKAROUND
To prevent this problem from occurring, verify that the service account has Administrator permissions before you attempt to install Exchange Server 5.5 on a Windows 2000 Server computer.
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5.
MORE INFORMATION
The minimum rights necessary for the Exchange Server service account on a member server are Power Users rights. However, if installation problems occur when you use the local Power Users group, add the Exchange Server service account to the local Administrators group. Also, if the local Power Users group is not available because of the type of installation that was performed, use the local Administrators group.
Keywords: kbbug kbnofix KB235669
