Knowledge Base

WD2000: Error Message: "Out of Stack Space" When You Use Print Preview or Print Multiple Pages Per Sheet

Article ID: 235238

Article Last Modified on 4/21/2003

APPLIES TO

Microsoft Word 2000 Standard Edition

This article was previously published under Q235238

SYMPTOMS

When you try to print multiple pages per sheet, or when you click Print Preview on the File menu, the following error message may appear:

Out of stack space.

NOTE: If you try to print multiple pages per sheet, Word prints each page on a separate sheet instead of printing multiple pages on a single sheet.

CAUSE

This problem may be caused by a Word add-in file that is installed by "By Design Office". This add-in file was designed to work with an earlier version of Microsoft Word.

RESOLUTION

To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

To temporarily work around this problem, move the Bdstart.dot file that is installed by "By Design Office", and rename the global template (Normal.dot). To do this, follow these steps.

NOTE: Moving the Bdstart.dot file and renaming the Normal.dot file removes all functionality of "By Design Office" with Microsoft Word.

Microsoft Windows 95, Windows 98, or Windows NT 4.0:
1. Quit all Windows programs.
2. On the Windows Start menu, point to Find and click Files or Folders.
3. In the Find dialog box, do the following steps on the Name & Location tab:
  1. In the Named box, type Bdstart.dot.
  2. Change the Look in box to either C: or Local Hard Drives (C:,D:) (if you have multiple hard drives).
  3. Select the Include Subfolders check box.
  4. Click Find Now.
4. In the list of the files found, click Bdstart.dot.
5. On the File menu, click Delete to send the file to the Recycle bin or move the file to another location.
6. In the Named box, type Normal.dot.
  
  Please see the NOTES that follow these steps for more information about the Normal.dot file (global template).
7. Click Find Now.
  
  NOTE: The Look in box should still display either C: or Local Hard Drives (C:,D:) as in step 3, and the Include subfolders check box should still be selected.
8. Click the Normal.dot file listed in the Find dialog box.
9. On the File menu, click Rename.
10. Type Normal.old and press ENTER.
  
  NOTE: Repeat steps 9 through 11 for each Normal.dot file listed in the Find dialog box.
11. On the File menu, click Close to close the Find dialog box.
Microsoft Windows Millennium Edition (Me) or Windows 2000:
1. Quit all Windows programs.
2. On the Windows Start menu, point to Search, and then click For Files or Folders.
  1. In the Search for files or folders named box, type Bdstart.dot.
  2. Change the Look in box to either C: or Local Hard Drives (C:,D:) (if you have multiple hard drives).
  3. Click Search Now.
3. In the list of the files found, click to select Bdstart.dot.
4. On the File menu, click Delete to send the file to the Recycle bin or move the file to another location.
5. In the Search for files or folders named box, type Normal.dot.
  
  Please see the NOTES that follow these steps for more information about the Normal.dot file (global template).
6. Click Search Now.
  
  NOTE: The Look in box should still display either C: or Local Hard Drives (C:,D:), as in step 3.
7. Click to select the Normal.dot file listed in the Find dialog box.
8. On the File menu, click Rename.
9. Type Normal.old and press ENTER.
  
  NOTE: Repeat steps 9 through 11 for each Normal.dot file listed in the Search Results dialog box.
10. On the File menu, click Close to close the Search Results dialog box.

NOTES:

After you rename the Normal.dot file, Word builds a new global template (Normal.dot) the next time you start and quit Microsoft Word. Note that when you rename the Normal.dot file, several options in Word may be reset back to their default settings or may be lost. These include custom styles, custom toolbars, macros, and AutoText entries. For this reason, it is strongly recommended that you rename the Normal.dot file rather than delete it.

Certain installations may yield more than one legitimate Normal.dot file. These situations include multiple versions of Word running on the same computer or several workstation installations on the same computer. In these situations, you may not want to rename each of the Normal.dot files that is listed in the Find dialog box. You may need to pay special attention so that you rename the correct copy of Normal.dot.

Macros, AutoText entries, shortcut key combinations, custom toolbars, toolbar settings, and styles are stored in the Normal template. After renaming the Normal template, you can copy macros, AutoText entries, shortcut key combinations, custom toolbars, toolbar settings, and styles to your new Normal template.

Use the following steps to regain lost functionality after you rename the Normal.dot file:

Start and then quit Microsoft Word. This allows Word to rebuild a new Normal.dot (global template) file.
Start Word again.
On the Tools menu, click Templates and Add-Ins.
In the Templates and Add-ins dialog box, click Organizer.
In the Organizer dialog box, click the tab that you want to regain lost functionality.

For example, if you want to regain your lost styles, click the Styles tab.
There are two sides to the Organizer dialog box. One side shows your Normal.dot file in the Styles available in box. The other side shows the document you currently have open in Word [for example: "Document1 (Document)"] in the other Styles available in box.

To open your renamed Normal.dot file (renamed Normal.old in step 11), follow these steps:
1. On the side that shows "Document1 (Document)" in the Styles available in box, click Close File. The Close File button changes to an Open File button.
  
  NOTE: Do not click Close File on the Normal.dot (global template) side of the Organizer dialog box.
2. Click Open File.
3. In the Open dialog box, click your renamed Normal template file. For example, click Normal.old.
4. Click Open.
Click the items you want to copy from your renamed template to your new Normal.dot template, and then click Copy.

NOTE: To select a range of items, hold down SHIFT and click the first and last items in the range. To select nonadjacent items, hold down CTRL as you click each item.
Repeat steps 5 through 7 for any other items you want to add back to your new Normal.dot template.

NOTE: If you copy toolbars that you assigned custom macros to, you must also copy the macros.

WARNING: Do not copy any macros whose functionality and purpose are unknown to you.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

MORE INFORMATION

"By Design Office" is published by Streetwise Software and contains a library of business templates for Microsoft Office. The program uses a Word add-in file (Bdstart.dot) to give added functionality to Microsoft Word.

For more information, support, and possible updates on "By Design Office", please contact Streetwise Software. For information about how to contact Streetwise Software, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb KB235238

Microsoft KB Archive/235238

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