PSS ID Number: 234862
Article Last Modified on 10/16/2002
The information in this article applies to:
- Microsoft Windows 98
This article was previously published under Q234862
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:
SYMPTOMS
If an Iomega Zip drive is installed on a computer that is running the Japanese-language version of Windows 98, when you gain access to a disk in the Zip drive and then attempt to gain access to a floppy disk, you may receive an error message that is similar to:
CAUSE
This problem can occurs if data structures that are used to maintain logical and physical drive information become corrupted and cause errors.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The Japanese-language version of this fix should have the following file attributes or later:
Date Time Version Size File name
------------------------------------------------
2/24/99 8:23pm 4.10.1999 10,218 Diskvsd.vxd
3/9/99 6:31pm 4.10.1999 18,515 Voltrack.vxd
For additional information about this fix, click the article number below to view the article in the Microsoft Knowledge Base:
234697 Computer Hangs When Viewing Empty ORB Removable Drive in Japanese Windows 98
STATUS
Microsoft has confirmed that this is a problem in the Japanese-language version of Windows 98.
This problem was corrected in the Japanese-language version of Windows 98 Second Edition.
MORE INFORMATION
For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:
206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes
Additional query words: HWSTORE HWFDCTL
Keywords: kbbug kbDiskMemory kbHardware kbQFE KB234862
Technology: kbWin98 kbWin98search
