Article ID: 234688
Article Last Modified on 1/24/2007
APPLIES TO
- Microsoft Office 2000 Premium Edition
- Microsoft Office 2000 Professional Edition
- Microsoft Office 2000 Standard Edition
- Microsoft Office 2000 Small Business Edition
- Microsoft Office 2000 Developer Edition
- Microsoft Access 2000 Standard Edition
- Microsoft Excel 2000 Standard Edition
- Microsoft FrontPage 2000 Standard Edition
- Microsoft Outlook 2000 Standard Edition
- Microsoft PowerPoint 2000 Standard Edition
- Microsoft Word 2000 Standard Edition
This article was previously published under Q234688
SYMPTOMS
When you run the Setup program for Office or any stand-alone Office program, you may receive the following error message:
You may also receive the same error message again, but with any of the following file names:
Flupl.hlp Piparse.dll Wpwiz.exe Flupl.ocx Postwpp.dll Wpwiz.hlp Fpwpp.dll Webpost.dll Wpwizdll.dll Ftpwpp.dll Wpwiz.cnt
CAUSE
This will only occur if all of the following conditions are true:
- You have a U.S. Robotics 56K Voice Win modem, or 3Com USRobotics V.90 PCI Telephony WinModem installed in your computer.
- You install any Office program (for example, Microsoft Office 2000 Disc 1, or the stand-alone version of Microsoft Excel).
- After restarting the computer once, you install any other Office program (for example, Microsoft Office 2000 Disc 2, or the stand-alone version of Microsoft Word).
NOTE: This does not occur if you install only a single Office CD or stand-alone Office program, or if you do not have either of the specific modems listed installed in your computer.
RESOLUTION
There are three methods that you can use to address this issue:
- Before installing a second Office program, restart your computer a second time, once when prompted by the Setup program, and then again when Setup is complete. When you install the next Office program you will not receive the error message.
- When you receive the error message, click Cancel. Setup will then complete successfully.
- When you receive the error message, follow these steps:
- Click Browse.
- Browse to the IE5\EN folder on the Office CD-ROM, or the network server from which you are installing Office.
- Click OK.
- Click OK to continue installing.
STATUS
Microsoft has confirmed that the issue described above occurs only when all three conditions listed above are true.
MORE INFORMATION
The modems listed above use the following files on your computer's hard disk:
Winmodem.vxd Turbovcd.vxd Wmldr.vxd Turbovbf.vxd Wmexe.exe Wmdll.dll
NOTE: The issue described in this article does not impair the functionality of any of your Office programs and they will all function properly regardless of the method you use to address this issue.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
REFERENCES
For more articles about how to troubleshoot specific errors in Office Setup:
For more articles with general information about how to troubleshoot Office errors:
For additional information about uninstalling Office, please click the article numbers below to view the articles in the Microsoft Knowledge Base:
231946 OFF2000: How to Add/Remove a Single Office Program or Component
219423 OFF2000: How to Completely Remove Microsoft Office
Additional query words: OFF2000 XL2000 WD2000 ACC2000 PPT2000 OL2000 3Com Hitman Coyote 2513e USR 0637 Winmodem inf Wmwave The file Crswpp dll on Web Publishing Wizard disk cannot be found Flupl hlp Piparse Wpwiz exe ocx Postwpp Fpwpp Webpost Wpwizdll Ftpwpp cnt
Keywords: kbbug kberrmsg kbfix kbsetup KB234688
