Article ID: 234658
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Server 4.0, Terminal Server Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows NT Server 4.0 Standard Edition
- Microsoft Windows NT 4.0 Service Pack 1
- Microsoft Windows NT 4.0 Service Pack 2
- Microsoft Windows NT 4.0 Service Pack 3
- Microsoft Windows NT 4.0 Service Pack 4
- Microsoft Windows NT 4.0 Service Pack 5
This article was previously published under Q234658
SYMPTOMS
When you run a program as a service that constantly creates and closes consoles, the following blue-screen error message may be displayed when you log off the computer:
The parameters for the status 0xC0000005 can vary.
CAUSE
This problem occurs because a screen buffer owned by CSRSS is freed by a process. During the freeing process, the screen buffer's reference count is incremented. When the screen buffer's reference count decrements to 0, an attempt is made to free the screen buffer. Because the screen buffer has already been released (freed), this causes an access violation, which leads to the Stop 0xC00021A.
RESOLUTION
Windows NT Server or Workstation 4.0
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
- 152734how to obtain the latest windows nt 4.0 service pack
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
Windows NT Server 4.0, Terminal Server Edition
To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition.
This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6.
WORKAROUND
To work around this problem, lock the workstation or server instead of logging off. However, this may not be a practical workaround in certain instances.
Keywords: kbbug kbfix kbqfe kbhotfixserver KB234658
