Article ID: 232590
Article Last Modified on 5/14/2007
APPLIES TO
- Microsoft Outlook 98 Standard Edition
This article was previously published under Q232590
SYMPTOMS
On a computer running Windows 95/98, when you create a custom form with code in the item_read() event and run it, Outlook fails and you may have to turn your computer off and on again in order to restart. On a computer running Windows NT, the same form causes a Dr. Watson error and Outlook shuts down immediately without any other warning.
CAUSE
Outlook is adding two weak references to an object but only releasing one. This prevents the form initialization code from being run on subsequent attempts to open the form, causing Outlook to fail.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Outlook release that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Component: Outlook
| File name | Version |
|---|---|
| Outllib.dll | 8.05.00.6408 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Additional query words: 8.5
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB232590
