Article ID: 232555
Article Last Modified on 1/24/2007
APPLIES TO
- Microsoft Word 97 Standard Edition
This article was previously published under Q232555
SYMPTOMS
While you are scrolling through a document, your computer may stop responding (hang) or the following error message may appear, if the default printer is using the Hewlett-Packard DeskJet 820 printer driver version 8.0 or 8.2.
NOTE: The Ignore option in the warning dialog box is ineffective, and you are unable to access your document.
RESOLUTION
Use an updated version of the printer driver.
MORE INFORMATION
Hewlett-Packard has updated drivers available at their Web site located at
For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: HP
Keywords: kb3rdparty kbprb kbprint kbui KB232555
