Article ID: 230895
Article Last Modified on 7/18/2007
APPLIES TO
- Microsoft Office 2000 Premium Edition
- Microsoft Office 2000 Professional Edition
- Microsoft Office 2000 Standard Edition
- Microsoft Office 2000 Small Business Edition
- Microsoft Office 2000 Developer Edition
- Microsoft Access 2000 Standard Edition
- Microsoft Excel 2000 Standard Edition
- Microsoft FrontPage 2000 Standard Edition
- Microsoft Outlook 2000 Standard Edition
- Microsoft PowerPoint 2000 Standard Edition
- Microsoft Word 2000 Standard Edition
This article was previously published under Q230895
SYMPTOMS
When you run Office Setup, you may receive the following error message immediately after you click Install Now or Upgrade Now:
When you click OK, Setup ends.
CAUSE
This error may appear if all the following are true:
- You are using Microsoft Windows NT 4.0. -and-
- You are running Office Setup from a CD-ROM drive. -and-
- You are using one of the security templates available with the Microsoft Security Configuration Manager. -and-
- You have the Restrict CD-ROM access to locally logged on user only security option turned on.
This is because the Windows Installer runs as Local System when it is read off the CD-ROM drive. The problem is that Local System is denied access to the CD-ROM drive when this security policy is set.
NOTE: This error message also may appear if you do not have the Restrict CD-ROM access to locally logged on user only security option turned on but the AllocateCDRoms value under the following registry key is set to 1:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon
WORKAROUND
To work around this problem, do either of the following:
Method 1: Run Setup from a Network Server
If you are in a networked environment and you have access to an administrative installation of Office 2000, run Setup from this location instead of your CD-ROM drive. The security settings mentioned in the "Cause" section of this article do not affect running Setup from a network server.
Method 2: Turn Off the "Restrict CD-ROM Access to Locally Logged on User Only" Security Option
If you turn off the Restrict CD-ROM access to locally logged on user only security option, you can run Setup from your CD-ROM drive. Please see the documentation on the Microsoft Security Configuration Manager for more information about modifying this setting.
NOTE: You may have to restart after you turn off the Restrict CD-ROM access to locally logged on user only security option before you can run Setup from your CD-ROM drive.
For more information about the Microsoft Security Configuration Manager, visit the following Microsoft Web site:
http://www.microsoft.com/technet/archive/winntas/maintain/security/scmnt4.mspx?mfr=true
For additional information about the AllocateCDRoms registry setting, click the article number below to view the article in the Microsoft Knowledge Base:
172520 Access Denied Error When Trying to Access a Shared CD-ROM
221524 FIX: Cannot Install Applications from Media When 'AllocateCDRom or AllocateFloppies' Reg Values Are Set
MORE INFORMATION
One way to verify whether you are experiencing this problem is to create a verbose log file and search for the following text:
MSI (s) (AF:C0): Note: 1: 2318 2: H:\data1.msi
MSI (s) (AF:C0): MainEngineThread is returning 1603
MSI (c) (BB:93): Back from server. Return value: 1603
Action ended 19:53:03: ExecuteAction. Return value 3.
MSI (c) (BB:93): Doing action: FatalError
Action start 19:53:03: FatalError.
To create a verbose log file, do the following:
- Click Start, and then click Run.
- In the Open box, type the following and then click OK:
The verbose log file Officelog.txt is created on the root of your drive C.<CD-ROM drive>\setup.exe /L*v c:\Officelog.txt
Additional query words: OFF2000 SCM
Keywords: kbtshoot kbstartprogram kbsetup kberrmsg kbprb KB230895
