Microsoft KB Archive/230838

Knowledge Base

You receive a "Required registry information is missing and this application cannot run" error message when you start an Office 2000 program

Article ID: 230838

Article Last Modified on 12/20/2005

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APPLIES TO

• Microsoft Excel 2000 Standard Edition
• Microsoft Access 2000 Standard Edition
• Microsoft FrontPage 2000 Standard Edition
• Microsoft Outlook 2000 Standard Edition
• Microsoft PowerPoint 2000 Standard Edition
• Microsoft Publisher 2000 Standard Edition
• Microsoft Word 2000 Standard Edition

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This article was previously published under Q230838

SYMPTOMS

When you start any Microsoft Office 2000 program, you may receive the following error message:

Required registry information is missing and this application cannot run. Please rerun setup to correct this problem.

CAUSE

This behavior will occur when Office licensing information is either damaged or is missing in the Microsoft Windows registry.

RESOLUTION

To resolve this problem, follow these steps:

1. Run Microsoft Office setup.
2. In the Microsoft Office 2000 Maintenance Mode dialog box, click Repair Office.
3. Click Repair errors in my Office installation.
4. Click Finish.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

REFERENCES

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

822244 Frequently Asked Questions: Office 2000 Prompts You to Register After April 15, 2003

Additional query words: OFF2000

Keywords: kbtshoot kbprb kbstartprogram KB230838

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