Microsoft KB Archive/230706

Knowledge Base

XL2000: Error Message: The Password You Supplied Is Not Correct

Article ID: 230706

Article Last Modified on 12/2/2005

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APPLIES TO

• Microsoft Excel 2000 Standard Edition

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This article was previously published under Q230706

For a Microsoft Excel 2002 version of this article, see 321147.

ERROR MESSAGE

When Microsoft Excel attempts to verify a password that you typed, you receive the following error message:

The password you supplied is not correct. Verify that the CAPS LOCK key is off and be sure to use the correct capitalization.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

CAUSE

You may receive this error message if the password that you typed has a different capitalization from the actual password. For example, suppose that you created your password using all lowercase letters, like this:

beach

If CAPS LOCK is on when you type your password, Excel reads your password in uppercase, like this:

BEACH

Conversely, suppose that you created your password using all uppercase letters, like this:

BEACH

If CAPS LOCK is on and you hold down SHIFT when you type your password, Excel reads your password in lowercase, like this:

beach

THINGS TO TRY

Check to see if the CAPS LOCK key is on. If it is, press it to turn it off, and then retype your password by using the correct capitalization.

MORE INFORMATION

For information about the Microsoft policy on missing or invalid passwords, please see the following article in the Microsoft Knowledge Base:

189126 Microsoft's Policy Regarding Missing or Invalid Passwords

Additional query words: pass word encrypt encrypted upper case lowercase uppercase capitalization

Keywords: kbdownload kbprb KB230706

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