Article ID: 229998
Article Last Modified on 8/9/2006
APPLIES TO
- Access Software Links LS 1998 Edition
- Microsoft Links LS 1999
- Microsoft Golf 2001
- Microsoft Links LS 2000
- Microsoft Tex Murphy: Overseer
- Microsoft Links 2001 Standard Edition
- Microsoft Links LS Classic
This article was previously published under Q229998
SYMPTOMS
When you attempt to start any of the programs listed at the beginning of this article, you may receive the following error message:
CAUSE
This behavior can occur if any one of the following conditions is true:
- Your monitor is not configured correctly.
- Another program has locked the display resolution of your monitor.
- The video driver installed on the computer is incompatible with Microsoft DirectX.
- The video driver installed on the computer does not support a color palette higher than 256 colors.
- The video adapter installed in the computer does not meet the minimum requirements to run the game.
- DirectDraw or Direct3d are disabled in DxDiag.
RESOLUTION
To resolve this issue, use the following troubleshooting methods in the order in which they are presented.
Verify that the Video Adapter Meets the Minimum System Requirements
Consult the printed documentation provided with your video adapter to verify that the video adapter supports a screen resolution of at least 800x600 pixels with a 16-bit or higher color palette.
Adjust the Microsoft Windows Display Settings
To adjust the display settings, use the appropriate method for your version of Windows.
Microsoft Windows 95 or Microsoft Windows 98
- Click Start, point to Settings, and then click Control Panel.
- Double-click Display.
- Click the Settings tab.
- Move the Desktop Area or Screen Area slider to the 800 x 600 pixels setting.
- In the Color Palette or Colors box, click High Color (16 bit).
- Click Advanced Properties or Advanced.
- On the Monitor tab, make sure your monitor is selected. If an incorrect monitor is selected, or if a standard or unknown monitor is selected, click Change.
- Click the manufacturer and model of your monitor, and then click OK.
NOTE:If you are using Microsoft Windows 98, click Change, click Next, click Display a list of all drivers in a specific location, so you can select the driver you want, and then click Next.
Click the appropriate driver for your monitor, click Next, clickNext again, and then click Finish.
- Click Close, and then click OK.
- Close Control Panel.
Microsoft Windows NT 4.0
- Click Start, point to Settings, and then click Control Panel.
- Double-click Display.
- Click the Settings tab.
- Move the Desktop Area slider to the 800 x 600 pixels setting.
- In the Color Palette box, click 65536 colors, and then click Test.
- Click OK, and then click Yes.
- Click OK, and then close Control Panel.
Obtain an Updated Video Driver
If the issue continues to occur, contact your hardware manufacturer for information about how to obtain and install the latest version of the video driver for your video adapter.
For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
To identify your video adapter:
- Click Start, and then click Run.
- In the Open box, type dxdiag, and then click OK.
- Click the Display or Display 1 tab. Under Name, note the model of your video adapter.
Clean Boot Your Computer
When you start Windows normally, there are a number of programs that start automatically and run in the background. These programs, which may include antivirus and system utility programs, may sometimes interfere with the game.
When you perform a clean boot before you start the game, you prevent these programs from starting automatically. For additional information about how to perform a clean boot, click the article numbers below to view the articles in the Microsoft Knowledge Base:
310353 How to Perform a Clean Boot in Windows XP
267288 How to Perform a Clean Boot in Windows Millennium Edition
192926 How to Perform Clean-Boot Troubleshooting for Windows 98
Install the Latest Version of Microsoft DirectX
For additional information about how to obtain and install the latest version of DirectX, click the article number below to view the article in the Microsoft Knowledge Base:
179113 How to Download and Install DirectX
MORE INFORMATION
For additional information about how to resolve this issue on a Microsoft Windows NT 4.0-based computer, click the article number below to view the article in the Microsoft Knowledge Base:
230078 Links LS 98 Err Msg: DirectDraw Init Failed on Windows NT 4.0
For additional information about how to resolve this issue in Links LS 2000, click the article number below to view the article in the Microsoft Knowledge Base:
261450 Links LS 2000: Screen Turns Black or Game Quits While Loading a Course
Additional query words: access direct-x tmos linksls msgolf golf2001 direct draw error crash animation build display
Keywords: kbdisplay kbenv kberrmsg kbfaq kbprb KB229998
