Article ID: 229066
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Mail Remote 3.2
This article was previously published under Q229066
SYMPTOMS
When you replace the Msrmttr.dll from the year 2000 (Y2K) patches for MS Mail Remote for Windows and if you are using the Usgeneric modem script, the modem may no longer connect and returns a "No Answer" message.
In all cases so far, the failures have occurred when using high speed modems such as US Robtics/3COM/Megahertz 56K PCMCIA modem cards, IBM X2 PCCard 56K PCMCIA modems, or IBM ThinkPad internal 56K modems.
CAUSE
The Usgeneric modem script was intended for basic 1200 and 2400 baud modems.
WORKAROUND
The above-mentioned fast modems require specialized scripts written by the modem manufacturer.
The US Robotics/3COM/Megahertz 56K PCMCIA modem cards and the IBM X2 PCCard PCMCIA modems have worked correctly with the Ususrhs.scr script available from 3COM's Web site:
The IBM ThinkPad internal 56K modems have worked correctly with the Ibmmwave.scr script file available from IBM's Web site:
MORE INFORMATION
Due to various issues involving the combination of different modems, modem scripts and upgraded DLL files, it may be necessary after upgrading to this DLL file to change out your modem script. If problems start occurring after you upgrade to the new DLL file, please contact your modem manufacturer and obtain their latest modem script. For information about how to contact your modem manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kbprb KB229066
