Article ID: 227928
Article Last Modified on 1/24/2007
APPLIES TO
- Microsoft Outlook Express 5.01 Service Pack 2
- Microsoft Outlook Express 5.0
- Microsoft Outlook Express 5.01 Service Pack 2
- Microsoft Outlook Express 5.0
- Microsoft Outlook Express 5.01 Service Pack 1
- Microsoft Outlook Express 5.0
- Microsoft Outlook Express 5.01
- Microsoft Outlook Express 5.0
This article was previously published under Q227928
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
SYMPTOMS
New messages may not appear in your Microsoft Hotmail Inbox or in your Internet Message Access Protocol (IMAP) account Inbox while you are viewing the message list, even though the unread message count increases. This behavior may occur even though the synchronization settings for the folder are set to synchronize all messages.
CAUSE
This behavior can occur if the message list is not being refreshed when a new message arrives.
RESOLUTION
To resolve this problem, obtain Outlook Express 5.5. For additional information about Outlook Express 5.5 and how to download it, click the article number below to view the article in the Microsoft Knowledge Base:
268382 Outlook Express Version 5.5 Available
WORKAROUND
To work around this behavior, force a refresh of the folder by using any of the following methods:
- On the Tools menu, click Synchronize.
- Click Send and Receive on the toolbar.
- Select a different folder, and then select the folder containing the new messages.
MORE INFORMATION
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was corrected in Microsoft Outlook Express 5.5.
Keywords: kbui kbprb KB227928
