Article ID: 226504
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Standard Edition
This article was previously published under Q226504
SYMPTOMS
When an advertised program directs Systems Management Server to restart the client, the Available Program Manager (APM) scheduler may fail to detect the shutdown and instead start a new program.
When the shutdown is finally detected, the advertisement is cancelled, and no programs are executed.
When a job is executed, the status or return code is stored in the Ms\Sms\Clicomp\Apa\Data\Complete directory. The executed jobs are stored as text files in this directory with a name composed of the package ID and a numerical extension (index), for example:
F1200007.000
When a job is cancelled, the value stored in LastRunStatus within each text file in the Data\Complete directory is 0x12. To work around this problem, ensure that no restart is requested (when possible).
CAUSE
The shutdown event is improperly detected by the APM.
WORKAROUND
To resolve this problem, obtain the latest service pack for Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
236325 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack
STATUS
Microsoft has confirmed that this is a problem in Systems Management Server 2.0. This problem was first corrected in Systems Management Server 2.0 Service Pack Service Pack 1.
MORE INFORMATION
You can determine the version of APM that your clients are using by doing either of the following:
- On your site server, open the Compver.ini file in the Sms\Inboxes\Clicomp.src\Smsapm32 directory. If this file lists version number 2.00.1239.0020 or later, you do not need the fix.
- On the Systems Management Server client, double-click the Systems Management icon in Control Panel and then click the Components tab. If the version number of the Available Programs Manager is 2.00.1239.0020 or later, you do not need the fix.
Additional query words: prodsms
Keywords: kbqfe kbhotfixserver kbadvertisement kbbug kbfix kbsms200fix KB226504
