Article ID: 225425
Article Last Modified on 1/24/2007
APPLIES TO
- Microsoft Internet Explorer 5.0
- Microsoft Word 97 Standard Edition
This article was previously published under Q225425
SYMPTOMS
When you send to a fax recipient from Microsoft Word (on the File menu, point to Send To and then click Fax Recipient), after you click Send Fax Now, the fax is not sent and the Check Names dialog box appears with the following error message:
CAUSE
After you installed Microsoft Internet Explorer 5, Microsoft Outlook Express may have been set as the default mail client, which provides simple MAPI services. These simple MAPI services are incompatible when using Microsoft Fax and Microsoft Word 97 for Windows.
RESOLUTION
To correct this problem, change the default mail client using the following steps:
- Start Internet Explorer 5.
- On the Tools menu, click Internet Options.
- Click to select the Programs tab.
- Change the E-mail box to Microsoft Outlook.
- Click OK.
NOTE: After you change the default mail client in Internet Explorer 5, you must restart Word and re-send your document to the fax recipient.
For additional information about changing the default e-mail client, please see the following article in the Microsoft Knowledge Base:
154359 How to Change Default Mail Client for Internet Explorer
MORE INFORMATION
After installing Microsoft Internet Explorer 5, when Microsoft Outlook Express was first started, the following message was displayed:
If you answered Yes, Microsoft Outlook Express was set as your default mail client.
For additional information about Microsoft Fax, please see the following articles in the Microsoft Knowledge Base:
187979 OL98: (CW) Windows Messaging and Microsoft Fax with Windows 98
169755 WD97: Troubleshooting Fax Problems from Word
166952 WD97: Unable to Send to Fax Recipient from Word
Additional query words: ie ie5 msfax awfax
Keywords: kbprb KB225425