Article ID: 224813
Article Last Modified on 1/24/2007
APPLIES TO
- Microsoft Internet Explorer 5.0
- Microsoft Internet Explorer 5.0
- Microsoft Internet Explorer 5.0
This article was previously published under Q224813
If this article does not describe the invalid page fault error message that you are receiving, view the following Microsoft Web site to view more articles that describe invalid page fault error messages in Internet Explorer:
SYMPTOMS
When you start your computer or when you start Internet Explorer, you may receive one of the following error messages:
You may then view a blank desktop.
CAUSE
This issue can occur due to an incompatibility between Internet Explorer 5 and the Apitrap.dll file that is installed by Symantec's Norton Cleansweep version 4 program.
RESOLUTION
To resolve this issue, contact Symantec to inquire about the availability of a fix for this issue, or visit the following Symantec Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
MORE INFORMATION
For information about how to contact Symantec, query in the Microsoft Knowledge Base for one of the following articles:
ARTICLE-ID: Q65416
TITLE : Hardware and Software Third-Party Vendor Contact List, A-K
ARTICLE-ID: Q60781
TITLE : Hardware and Software Third-Party Vendor Contact List, L-P
ARTICLE-ID: Q60782
TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z
The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Keywords: kberrmsg kbinvalidpagefault kbprb kb3rdparty KB224813
