Article ID: 224188
Article Last Modified on 1/24/2007
APPLIES TO
- Microsoft Outlook Express 5.0
- Microsoft Outlook Express 5.0
This article was previously published under Q224188
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
SYMPTOMS
When you try to import e-mail messages in Outlook Express 5, you may receive the following error message:
CAUSE
This issue can be caused if you have the Compaq Address Book service in your Microsoft Exchange or Microsoft Messaging profile.
RESOLUTION
To resolve this issue, contact Compaq to inquire about the availability of a fix for this issue.
To work around this issue, remove the Compaq Address Book service from the profile:
- Click Start, point to Settings, and then click Control Panel.
- Double-click Mail and Fax or Mail, click Compaq Address Book, and then click Remove.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: 5.0 5.00
Keywords: kberrmsg kbfix kbui kbprb KB224188
