Microsoft KB Archive/224122

Knowledge Base

OFF2000: Error Message "An internal error occurred while searching..."

Article ID: 224122

Article Last Modified on 1/24/2007

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APPLIES TO

• Microsoft Office 2000 Developer Edition
• Microsoft Office 2000 Premium Edition
• Microsoft Office 2000 Professional Edition
• Microsoft Office 2000 Small Business Edition
• Microsoft Office 2000 Standard Edition

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This article was previously published under Q224122

ERROR MESSAGE

When you click Find Now in the Find dialog box you receive the following error message:

An internal error occurred while searching File name.

where File name is the name of a file that would meet your search criteria.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

THINGS TO TRY

The File in the Error Message Is Corrupt

You must repair the damaged document or move the document to a drive or folder that you are not searching.

Method 1: Repair the Damaged Document

For information about how to troubleshoot damaged documents in Office programs, please see the following articles in the Microsoft Knowledge Base:

179871 Methods for recovering data from damaged Excel 2000 workbooks

207377 How to troubleshoot damaged PowerPoint 2000 presentations

209137 How to troubleshoot and repair a damaged Jet 4.0 database in Access 2000

Method 2: Move the Damaged Document

Locate the file that appears in the error message. Using Windows Explorer, move the file to a drive or folder that you are not searching.

To move a file, follow these steps:

1. Click Start, point to Programs, and click Windows Explorer.
2. Navigate to the folder containing the damaged Office document and click to select the file to be moved.
3. On the Edit menu, click Cut.
4. Navigate to a drive or folder that you are not searching. On the Edit menu, click Paste.

Additional query words: OFF2000

Keywords: kbdownload KB224122

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