Knowledge Base

Encarta: "How to Install Voice Control" Help Topic Appears When You Attempt to Enable the Voice Control Feature

Article ID: 223172

Article Last Modified on 1/24/2007

APPLIES TO

Microsoft Encarta Encyclopedia 99 Standard Edition
Microsoft Encarta Encyclopedia 2000 Standard Edition
Microsoft Encarta Encyclopedia 99 Concise Edition
Microsoft Encarta Encyclopedia 99 Deluxe Edition
Microsoft Encarta Encyclopedia 2000 Concise Edition
Microsoft Encarta Encyclopedia 2000 Deluxe Edition

This article was previously published under Q223172

SYMPTOMS

When you click Voice Control on the Options menu in Encarta Encyclopedia to enable the Voice Control feature, the "How to Install Voice Control" Help topic may open in a new Help window, even if the Voice Control feature is already installed.

CAUSE

This behavior can occur if the Comctl32.dll file is outdated.

RESOLUTION

NOTE: DO NOT use either of the following methods if Microsoft Internet Explorer 5.0 is installed on your computer. If you do, you may not be able to restart your computer. Internet Explorer installs its own version of the Comct132.dll file during Setup. At this time, there is no resolution to this issue if Internet Explorer 5.0 is installed on your computer. To check the version of Internet Explorer that is installed on your computer, start Internet Explorer, and then click About Internet Explorer on the Help menu.

To resolve this issue, copy the Comctl32.dll file from the Installation and Resources CD-ROM to your hard disk. To do this, use the appropriate method for your version of Microsoft Windows.

Microsoft Windows 98

Insert the Microsoft Windows 98 installation CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent it from starting automatically.
Click Start, and then click Run.
In the Open box, type sfc, and then click OK.
Click Extract one file from installation disk.
In the Specify the system file you would like to restore box, type comctl32.dll, and then click Start.
In the Restore from box, type the following line

cd-rom:\win98

where cd-rom is the drive letter of your CD-ROM drive.
In the Save file in box, type the following line, and then click OK

drive:\windows\system

where drive is the drive letter of the hard disk on which Windows 98 is installed.
Click OK, and then click OK again.
When you are prompted to restart the computer, click Yes.

Microsoft Windows 95

Insert the Encarta Installation and Resources CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent it from starting automatically.
Click Start, and then click Run.
In the Open box, type the following line, and then click OK

cd-rom:\Support\Comctl32

where cd-rom is the drive letter of the CD-ROM drive.
Right-click the Comctl32.dll file, and then click Copy.
Click Start, and then click Run.
In the Open box, type drive:\, and then click OK, where drive is the drive letter of the hard disk on which Windows 95 is installed.
On the Edit menu, click Paste.
Close all open windows, and then restart the computer.
When you see the "Starting Windows 95" message, press F8.
On the Windows startup menu, select Command Prompt Only, and then press ENTER.
At the command prompt, type the following lines, pressing ENTER after you type each line:

cd \windows\system
ren comctl32.dll comctl32.old
move drive:\comctl32.dll drive:\windows\system

where drive is the drive letter of the hard disk on which Windows 95 is installed.
Press CTRL+ALT+DELETE to restart the computer.

MORE INFORMATION

Microsoft Windows uses the Comctl32.dll file to provide common controls such as check boxes, radio buttons, or text boxes for Windows programs.

Additional query words: multi-media multimedia mmtitles ee99 ee2k speech recognition engine extras ie5

Keywords: kbenv kbprb kbsound kbui KB223172

Microsoft KB Archive/223172

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