Article ID: 223044
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Standard Edition
This article was previously published under Q223044
SYMPTOMS
When using the Remote.exe file to remote control a client using a RAS link, the attempt to connect to the client fails and gives the following error message:
Furthermore, upon using Network Monitor to capture the network data sent to the client through the RAS link, no TCP data is visible. Some User Datagram Protocol (UDP) frames are sent but they fail with the following Internet Control Message Protocol (ICMP) error:
WORKAROUND
To resolve this problem, obtain the latest service pack for Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack
STATUS
Microsoft has confirmed that this is a problem in Systems Management Server 2.0. This problem was first corrected in Systems Management Server 2.0 Service Pack Service Pack 1.
Additional query words: prodsms
Keywords: kbqfe kbhotfixserver kbbug kbfix kbhelpdesk KB223044
