Article ID: 222308
Article Last Modified on 10/9/2003
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q222308
NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".
SYMPTOMS
If you create a server-side reply rule and you encounter a rule conflict, when you keep the server-side reply rule it is converted to a client-side reply rule.
CAUSE
This behavior occurs when you have a conflict between a server-side rule and the rules on your computer, and you choose to keep the version of the rule that is on the server. Typically, these conflicts occur if you are a roaming user, and one or more of the workstations you use has a clock that is not set to the correct time or time zone. This situation can trigger a rule conflict.
You can also encounter this behavior if the Rules Wizard file (.rwz) is absent, corrupt, or damaged on the computer you use.
RESOLUTION
If you are a user that roams, make sure that the system clock is always set correctly on each workstation you use. You may also need to manually recreate any server-side reply rules on each workstation you use. If you suspect that the Rules Wizard file is damaged exit Outlook, rename the file, and then recreate the rules.
As an alternative, you can use the CleanSweep Tool to clear all rules. For additional information about how to obtain and use the CleanSweep Tool, click the article number below to view the article in the Microsoft Knowledge Base:
174045 Installing and Using the CleanSweep Tool
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
Rules either run on the server or the client. Rules that run on the server are in effect even when you are not running Outlook (the client). Rules marked in the Rules Wizard as "(client-only)" may only work when you are running Outlook. If a rule requires access to your personal folders, it is a client-only rule, since your personal folders (.pst) file is located on your client computer. Rules that present you with a message are also client-side rules. If the rule only depends on mailbox folders, located on the server, then it is a server-side rule and can run as long as the mail server is running.
Additional query words: OL2K
Keywords: kbbug kbpending KB222308
