Article ID: 222281
Article Last Modified on 9/29/2003
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q222281
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
SYMPTOMS
After you click OK on the Servers tab of the Symantec Fax Starter Edition (SFSE) account properties, you get the following error message:
CAUSE
You have selected the option to force Outlook to ask for a name and password to log on to the account, using Log on using Secure Password Authentication.
RESOLUTION
Remove the SFSE account from the account manager and restart Outlook:
- On the Tools menu, click Accounts.
- Click to select the Symantec WinFax Starter Edition account, and then click Remove.
- Click Close.
- Quit and restart Outlook.
The account will automatically be recreated with the correct information.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
SFSE does not require secure password authentication. There is no way for fax systems to send authentication information to validate a fax account. When you select the option to Log on using Secure Password Authentication, Outlook clears the account name box for the user to enter the information manually.
When you set up SFSE, a special account is set up with a unique account name. If you open the account manager for SFSE and click OK on the Servers tab while the account name box is empty, you will receive the above error message. While you can simply enter the account name (if you know it), it is preferable to remove the SFSE account and restart Outlook. This will recreate the SFSE account with the correct settings automatically. There is no need to reinstall SFSE from the CD or the Web after the account has been recreated.
Additional query words: OL2K
Keywords: kbbug KB222281
